Privacy policy

Last updated November 11, 2026

Minnow Desk is a help desk for small businesses. Support requests arrive by email or through a form on a business's website and land in one inbox. This policy explains what information Minnow Desk ("we", "us") collects when you use Minnow Desk at minnowdesk.com, why we collect it, and the choices you have.

If you have a question about anything here, write to support@minnowdesk.com.

Who this policy covers

Minnow Desk handles information about two groups of people:

Account holders. People who sign up to use Minnow Desk for their business, and the teammates they invite.
Their customers. People who write to a business that uses Minnow Desk, by email or through its support form.

For customer messages, the business you wrote to decides how your information is used. We store and process it on their behalf. If you want a copy of your messages or want them deleted, contact that business first. We will help them respond.

Information we collect

Account information

When you create an account we collect your name, email address, and the name of your business. If you set a password, it is stored by our sign-in provider in hashed form. We never see it.

Information from Google, if you sign in with Google

If you choose "Continue with Google", Google shares your name, email address, and profile picture with us. We ask for nothing else. We do not get access to your Gmail, contacts, calendar, files, or any other Google data.

We use this information only to:

create your Minnow Desk account and sign you in
show your name to your teammates and on replies you send
contact you about your account

We do not sell Google user data, use it for advertising, or share it with anyone except the service providers listed below, who need it to run Minnow Desk. Our use of information received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements.

Support messages

When someone writes to a business that uses Minnow Desk, we store the message so the business can read and answer it. That includes the sender's name and email address, the subject and text of the message, any files attached, and the replies the business sends.

Technical information

Our servers record basic information needed to run and protect the service: IP address, browser type, the pages requested, and the time. On the support form we run a spam check that looks at signals from your browser to tell people from bots.

How we use information

to provide Minnow Desk: receive, store, show, and send support messages
to sign you in and keep your account secure
to prevent spam and abuse
to fix problems and improve the service
to send you service messages, such as security notices or changes to these terms

We do not sell personal information. We do not use it for advertising. We do not use the content of support messages to train machine learning models.

Cookies

Minnow Desk uses a small number of cookies, all needed for the service to work:

sign-in cookies that keep you logged in
a cookie that remembers your time zone so times display correctly
cookies set by the spam check on the support form

We do not use advertising or cross-site tracking cookies.

Who we share information with

We share information only with companies that help us run Minnow Desk. They may use it only to provide their service to us.

Clerk for sign-in and account management
Resend for receiving and sending email
Cloudflare for file storage and the spam check on the support form
Google, only if you choose to sign in with Google
our hosting and database provider, where the application and its data run

We may also disclose information if the law requires it, to protect the safety of people or the security of the service, or as part of a merger or sale of the business. If Minnow Desk changes hands, this policy continues to apply to information collected under it.

How long we keep information

We keep account information for as long as the account is open. We keep support messages for as long as the business that received them keeps its account, or until the business deletes them. When an account is closed we delete its data within 90 days, except where we must keep something to meet a legal obligation. Server logs are kept for a short period and then deleted.

Your choices and rights

You can ask us to:

give you a copy of the personal information we hold about you
correct information that is wrong
delete your account and the information in it

To do any of these, write to support@minnowdesk.com. We will answer within 30 days. Depending on where you live, you may have further rights under local law, including the right to complain to a data protection authority.

If you signed in with Google, you can also remove Minnow Desk's access at any time from your Google Account permissions.

Security

Information is encrypted in transit. Access to stored data is limited to what is needed to run the service. Each business's data is kept separate from every other business's. No system is perfectly secure, so if we learn of a breach that affects your information we will tell you promptly.

Where information is processed

Minnow Desk is operated from the United States, and our service providers may process information in the United States and other countries. By using Minnow Desk you understand that your information may be processed outside the country where you live.

Children

Minnow Desk is a tool for businesses and is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has given us information, write to support@minnowdesk.com and we will delete it.

Changes to this policy

If we change this policy we will update the date at the top of this page. If a change is significant, we will also tell account holders by email before it takes effect.

Contact

Minnow Desk
support@minnowdesk.com