Terms of service

These terms are an agreement between you and Minnow Desk ("we", "us") for your use of Minnow Desk at minnowdesk.com. By creating an account or using the service, you agree to them. If you are using Minnow Desk for a business, you agree on that business's behalf and confirm you are allowed to.

The service

Minnow Desk is a help desk. It receives support requests sent to you by email or through a form on your website, keeps them in one inbox, and lets you and your team reply.

Your account

• You must be at least 18 years old to create an account.
• Give accurate information when you sign up, and keep it up to date.
• Keep your sign-in details private. You are responsible for what happens under your account.
• You are responsible for the people you invite to your workspace and for what they do in Minnow Desk.
• Tell us straight away at support@minnowdesk.com if you think someone else has got into your account.

Your content

Your content is everything you and your customers put into Minnow Desk: messages, replies, attachments, and contact details. It stays yours. You give us permission to store, copy, and transmit it only as needed to run the service for you.

You are responsible for your content and for having the right to collect and use your customers' information. That includes telling your customers how you handle their information and following the privacy and email laws that apply to your business.

Acceptable use

You agree not to use Minnow Desk to:

• send spam or bulk marketing email
• break the law, or help anyone else to
• send malware, or content that is abusive, threatening, or infringes someone else's rights
• pretend to be someone you are not
• get into accounts, data, or systems you are not authorized to use
• overload, probe, or interfere with the service
• resell the service or build a competing product from it without our written permission

We may suspend or close an account that breaks these rules.

Email sending

Replies you send from Minnow Desk go out as email in your business's name. You are responsible for the content of those emails and for having the right to send from the addresses you set up.

Fees

Minnow Desk is currently free to use. If we introduce paid plans, we will tell you the price and terms before you are charged, and you can choose whether to continue.

Privacy

Our Privacy policy explains what information we collect and how we use it. It is part of these terms.

Changes and availability

Minnow Desk is a new product and will change. We may add, change, or remove features. We work to keep the service running, but we do not promise it will always be available or free of errors. Keep your own copy of anything you cannot afford to lose.

Ending your account

You can stop using Minnow Desk and ask us to close your account at any time by writing to support@minnowdesk.com. We may suspend or close your account if you break these terms, if we must do so by law, or if we stop offering the service. Where we reasonably can, we will give you notice and a chance to export your data first.

After an account is closed we delete its data as described in the Privacy policy.

Our rights

We own Minnow Desk, including its software, design, name, and logo. These terms give you the right to use the service, not ownership of any part of it. If you send us feedback or suggestions, we may use them without any obligation to you.

Disclaimer

Minnow Desk is provided "as is" and "as available". To the fullest extent the law allows, we make no warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limit of liability

To the fullest extent the law allows, Minnow Desk will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business, arising from your use of the service. Our total liability for any claim relating to the service is limited to the greater of the amount you paid us in the 12 months before the claim arose, or 100 US dollars.

Some places do not allow some of these limits, so they may not all apply to you.

Indemnity

If someone brings a claim against us because of your content or because you broke these terms, you agree to cover our reasonable costs and losses from that claim.

Governing law

These terms are governed by the laws of the State of Michigan, United States, without regard to its conflict of law rules. Any dispute will be brought in the state or federal courts located there, and you and we agree to their jurisdiction.

Changes to these terms

We may update these terms. If we do, we will change the date at the top of this page, and if the change is significant we will tell account holders by email before it takes effect. If you keep using Minnow Desk after a change takes effect, you accept the new terms.

General

These terms, together with the Privacy policy, are the whole agreement between you and us about the service. If a court finds part of them unenforceable, the rest still applies. If we do not enforce a term, that does not mean we have given it up. You may not transfer your rights under these terms without our consent.

Contact

Minnow Desk
support@minnowdesk.com